Frequently Asked Questions
What is Balanceability?
This the step before learning to ride a bicycle, which we highly recommend instead of stabilisers. We teach balance and steering on a balance bike, which is a bike without pedals, before progressing onto a bike with pedals.
Are there any age limits for your courses?
We teach all ages. Our bicycle safety training starts at 2 years (but can be younger in certain circumstances) and goes up to whatever age you are! Our group courses are designed for specific age ranges so check our events page for suitability.
How much notice do I need to give to hire bikes?
We recommend giving us as much notice as possible so that we can be sure you get the best bike for your needs but, if you need a bike at short-notice, it’s worth giving us a call or dropping in to check availability.
Can I take a hire bikes on the beach?
Sorry but no. We advise against any bikes being taken on the beach as the salt water and sand is very damaging to bikes.
Do I have to book a service/repair in advance?
It’s always best to do so, but we do also accept drop-ins.
How long will my bike be with you once I’ve dropped it in for a service/repair?
We always do our best to return the bike as quickly as possible and often that same day. However, if the bike needs parts which are not in stock or we are particularly busy, it may be with us a little longer than we’d like. If you need your bike back by a specific date, please let us know when you book the bike in.
Can you deliver/collect bikes for hire or repair?
Sorry, that’s not a service we are able to offer at this time.
Where is good to ride a bike in your area?
You can find routes to suit all abilities on Filey Tourism and Trade’s website, which have been designed by our team and are free to download. Or simply ask us when you call in. https://www.fileytourism.co.uk/category/cycling-routes/
Do you recycle old bikes?
We are passionate about preventing waste as it’s good for the environment and your pockets. Where possible, we will restore bikes to being safe and rideable. We will do our best to ensure that all parts are put to good use at the end of their lifespan on the bike. Some parts may be refurbished to go on other bikes while others will be crafted into a whole new purpose, for example our inner tubes are donated to Cycle of Good to be made into the likes of wallets and belts.